It can be frustrating when a Property Website or Delivery Page link doesn't load as expected. Most of the time, when a custom domain link is down, it relates to the connection between your domain provider and our platform.
Follow these steps to diagnose and fix the connection.
Step 1: Run a Domain Diagnostic
The first step is to see if your domain is properly "pointing" to Show&Tour. We recommend using a tool like nslookup.io to check your DNS records.
What to look for: Search for your custom domain (e.g.,
media.yourbrand.com).The Result: If no CNAME record appears in the results, it means our system isn't receiving the signal it needs to connect your domain to our platform.
Note: If the record is missing, the issue is originating from your DNS provider (e.g., GoDaddy, Google, Cloudflare) rather than a bug within Show&Tour.
Step 2: Update Your DNS Settings
To resolve a missing or broken connection, you will need to log in to your domain registrar account and verify your settings.
Log in to your DNS account: Navigate to the DNS Management or DNS Settings page.
Locate the CNAME: Verify that the required CNAME record has actually been created.
Verify the Values: Ensure the "Name/Host" and the "Value/Points To" fields match the requirements found in your Show&Tour Design Settings.
Check for Typos: Double-check for extra spaces or small spelling errors, as these will prevent the link from working.
Step 3: Wait for Propagation
Once you add or update a CNAME record, the changes are not always instant.
Timing: It can take anywhere from a few minutes up to 48 hours for changes to "propagate" (update across the global internet), though for most modern providers, it is usually quite fast.
Pro Tips for Success
Need the values again? If you aren't sure what values to enter into your DNS provider, head to your dashboard and check your domain setup instructions.
Avoid Centered Text: When setting up your custom pages, remember that our brand identity relies on left- or right-aligned layouts to maintain a professional, designed look.
If you have questions or need further assistance, feel free to contact our support team at [email protected]
We’re here to help! 😃