We know that running a real estate media business gets busy, and sometimes a credit card expires or a bank flags a transaction. At Show&Tour, our goal is to be the real estate media delivery platform professionals rely on, so we handle failed payments with flexibility to ensure you still look like a premium professional to your clients.
Here is exactly what happens if your renewal payment fails:
No Immediate Lockout: If your payment fails for any reason, you will not lose access to your account or your current plan right away.
Grace Period: We provide a grace period of up to 7 days for you to securely update your billing information and complete the payment.
Zero Client Interruption: During this grace period, your Delivery Pages and Property Websites will remain active and accessible to your clients.
Automatic Retries: Our system will make several automatic attempts to collect the payment while you are in the grace period.
Loss of Access: If the payment still does not go through after these several collection attempts, you will lose access to your account.
Reactivation: If your account is locked, simply reach out to our support team, and we will work with you to get it reactivated and your workflow back on track.
If you have questions or need further assistance, feel free to contact our support team at [email protected]
We’re here to help! 😃