If your client hasn't received the project delivery email, it might be landing in their spam folder. Here are a few things you can check:
1. Double-check the email address: First, make sure you've entered your client's email address correctly in Show & Tour.
2. Use the @viewproject.online email address: To maximize deliverability and avoid spam filters, we recommend using the @viewproject.online email address for project delivery emails. This is the default setting, so you might not need to change anything.
3. Ask your client to check their spam folder: If the email is in their spam or junk folder, ask your client to:
Mark the email as "not spam" or "not junk."
Add the @viewproject.online email address to their contacts.
Note: Some companies have office-wide spam filters. If this is the case, your client may need to contact their IT department or admin to whitelist the @viewproject.online email address.
4. Send the email manually: If the above steps don't work, you can always send the project delivery email manually. Here's how:
Copy the entire email:
In your project dashboard, click the "Send Project" button.
With the "Send Project" tool open, press Ctrl/Cmd-C to copy the email content.
Paste (Ctrl/Cmd-V) the message into your email client and send it to your client.
Copy the deliverables URL:
Go to your project dashboard.
Click the "Copy" button next to the deliverables URL.
You can then share this URL with your client via email, text message, or any other method you prefer.
