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Why didn't my client receive the project delivery email?
Why didn't my client receive the project delivery email?
Updated over a week ago

There are a number of reasons your project delivery emails might not be reaching your client's inbox, but most likely they are landing in your client's spam folder.

Before we go any further, do a quick check for the obvious: do you have your client's email inputted correctly into Show & Tour?

With that out of the way, let's get into the ways you can avoid your client's spam folder.

1. Make sure you are using the email address. We created this custom email address to maximize email deliverability (avoid spam filters). This is the default setting, so if you've never changed this setting then you don't have to do anything.

2. If your emails are still landing in your client's spam/junk folder, you'll need to ask your client to mark those emails as not spam/junk and add your email address as a contact. NOTE: Sometimes an agency will have an office-wide spam filter, which filters out emails before they reach your client's individual inbox. If that's the case, your client will need to ask their office IT/admin to help mark your emails as safe.

3. If steps 1 and 2 do not help, then you can always resort to sending the project delivery emails manually. This is super easy! You can either copy the entire email message created in Show & Tour or you can copy the deliverables url to send any way you like.

Copying the email to send with your own system:

In your project dashboard, click the send project button. With the send project tool open, simply click Ctrl/Cmd-C. Now, you can go paste the message into your everyday email client (Ctrl/Cmd-V). See the screenshot below for reference on what you are copying.

Copying the deliverables url:

This allows you to send the deliverables url in an email, text, or another method of your choosing.

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