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When my clients download photos, why is the download order different from the gallery order?
When my clients download photos, why is the download order different from the gallery order?
Updated over 2 weeks ago

When your clients download photos from a gallery, the order might not always match the sequence you've arranged. This happens because most operating systems and devices automatically sort downloaded files alphabetically or numerically by default.

How can I preserve the photo order?

To ensure your photos are downloaded in the order you intend, we recommend renaming your files before uploading them to Show & Tour. Here's how:

  1. Use a numbering system: Add a number suffix to your file names, using 1 to 3 digits. For example, you could use the property address as part of the file name and then add the number, like this: "123maplest_001.jpg", "123maplest_002.jpg", etc.

  2. Upload your photos: Upload your renamed photos to your Show & Tour gallery.

When your client downloads the photos, they should now be in the correct order based on the numbering system you used.

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